Shipping & Payments
This page outlines general shipping and payment practices for NeoPep’s business-to-business supply. Specific terms for any order are confirmed in your quote, order confirmation or supply agreement.
1. Order processing
Orders are processed after confirmation of specifications, quantities and payment terms. Lead times depend on order size, formulation and destination, and are provided with your quote.
2. Shipping & delivery
- We ship to qualified B2B partners internationally, subject to applicable laws and import requirements in the destination market.
- Products are shipped in individual protective packaging with appropriate handling and storage information.
- Shipping method, carrier, Incoterms and estimated transit times are agreed per order.
3. Cold-chain & handling
Where required, shipments include storage and handling guidance to help maintain product quality in transit. Partners are responsible for correct storage on receipt.
4. Customs, duties & compliance
Unless otherwise agreed, the partner is responsible for import duties, taxes, customs clearance and ensuring the product may be lawfully imported, marketed and sold in the destination market.
5. Payment terms
- Accepted payment methods and currency are confirmed per order (for example, bank transfer).
- Deposits, milestones or payment on confirmed terms may apply, particularly for custom or private-label production.
- Invoices are due within the period stated on the invoice or in the supply agreement.
6. Title & risk
Title and risk transfer according to the agreed Incoterms and payment terms in your order documentation.
7. Documentation
Bulk shipments are supplied with relevant documentation, which may include certificates of analysis (COA) and technical and handling information.
8. Contact
For shipping or payment questions, email sales@neopeplife.com.